Return Item

Return and Replacement Policy
At OTY Mart, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer hassle-free returns and replacements subject to the following conditions:

Returns:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We will provide a full refund or replace the item at no extra cost to you. For live plants, please ensure to take an unboxing video upon delivery and fill out the form below for damaged or defective products. Please inform us within 24 hours of delivery for damaged or incorrect live plants. Incorrect Items: If you receive an incorrect item, please contact us within 2 days of receiving your order. We will arrange for the correct item to be sent to you, or provide a full refund upon return of the incorrect item. Please fill out the form below for incorrect products.
Unsatisfactory Products: If you are not satisfied with your purchase for any reason other than damage, defect, or incorrect item, please contact us within 2 days of receiving your order. We may offer a refund or exchange, subject to inspection and approval of the returned item.

Conditions for Returns:
Items must be returned in their original condition and packaging, with all tags attached.
Returns must be initiated within 3 days of receiving your order.
Return shipping costs are the responsibility of the customer, except in cases of damage, defect, or incorrect item.
Replacements:
Replacements for damaged, defective, or incorrect items will be provided at no extra cost to you. Replacement items will be shipped out upon confirmation of the issue and may be subject to availability.
How to Initiate a Return or Replacement:
To initiate a return or replacement, please contact our customer service team at +919207479720 or Fill out the form below the policy with your order number and details of the issue.
Our team will guide you through the return or replacement process and provide further instructions. For damaged or defective live plants, please fill out the form below and ensure to include an unboxing video of the damaged item. We will contact you promptly after form submission for further assistance. Please inform us within 24 hours of delivery for damaged or incorrect live plants.

Refunds:
Refunds will be issued to the original payment method used for the purchase within 3-5 days of receiving the returned item(s).
Original shipping charges are non-refundable, except in cases of damage, defect, or incorrect item.

Exceptions:
Certain items may be non-returnable or non-refundable due to hygiene reasons or other considerations. Please refer to product descriptions for details.

Contact Us:
If you have any questions or concerns regarding our return and replacement policy, please contact us at +919207479720/otymart.info@gmail.com. Our customer service team is here to assist you.